Our story

About NovaMarts

NovaMarts started from a simple, familiar frustration: shopping online in South Africa usually means visiting five different stores. One for phones and laptops. Another for baby gear. Another for e-bikes or cameras — each with its own checkout, its own shipping rules, and often no real stock behind the listing.

We built NovaMarts to be the exception. Instead of listing products we don't actually have and sourcing them only once someone orders, we hold our own stock — laptops and smartphones, baby strollers and car seats, e-bikes and electric scooters, smart watches, cameras, portable power stations and kids' ride-on vehicles — in one catalogue, fulfilled by a small team who handle every order ourselves from our base in Johannesburg.

That means when you order from us, you're not waiting on a supplier three steps removed from the sale, and you're not talking to a call centre reading from a script. You're dealing with the people who actually pack and ship your order.

What we sell

Everything listed on NovaMarts falls into one of these categories — all held as real stock, not drop-shipped on demand:

Why choose NovaMarts

We hold our own stock

We warehouse products ourselves rather than dropshipping from third parties, so what's listed is what's actually available — and orders ship fast once payment clears.

A real, reachable team

No call centre or chatbot maze. Our small team handles orders, support and logistics directly — email or call us and you'll reach someone who can actually help.

Secure, flexible payment

Pay by card or Instant EFT through PayFast, or by manual bank transfer — your card details never touch our servers.

Clear, fair returns

30 days to change your mind, 7 days for faults with a full refund including return shipping — see our Returns & Refunds Policy for the details.

Fully transparent business

Our legal name, registration number, VAT number and business address are published, not hidden.

Nationwide delivery

Standard delivery in 1-3 business days for R150, free on orders over R2,000.

How we operate

NovaMarts is run by a small team, not a large call-centre operation — different people handle order processing, customer support and logistics, working from our base at 11 Diagonal Street, Newtown, Johannesburg, 2113. Because we hold our own inventory rather than relying on a third-party drop-shipper, every item is checked against its listing (correct model, spec and condition) before it's packed, and we can give you an honest answer about stock availability rather than a guess.

How ordering, shipping & delivery works

Here's exactly what happens between placing an order and it arriving at your door. For full shipping costs, timelines and delivery areas, see our Shipping Policy.

1. You place your order

Browse, add to cart, and check out with your delivery details. You choose card, Instant EFT (via PayFast), or manual bank transfer.

2. Payment is confirmed

Card and Instant EFT payments via PayFast are confirmed automatically, usually within minutes. Manual bank transfers are verified by our team, typically within 1-2 business days.

3. We pick, check and pack

Your order is picked from our own stock, checked for correct model/spec and condition, and packed for courier collection — we don't wait on a third-party supplier to fulfil your order.

4. It ships, and you're notified

We hand your order to our courier partners and email you dispatch and tracking details. Standard delivery takes 1-3 business days nationwide; large or bulky items (e-bikes, ride-on cars, power stations) may take slightly longer due to freight scheduling.

Our team

NovaMarts is run by a small, hands-on team based in Johannesburg. We split responsibilities across order processing, customer support and logistics, so questions get answered by someone who actually knows your order — not a generic script. We respond to enquiries within 1 business day during our business hours below.

Our details

NovaMarts
Registration No: 2022/114304/05
VAT No: 9910398197
11 Diagonal Street, Newtown, Johannesburg, 2113
Email: sales@novamarts.co.za
Phone: 061 455 5332

Full business details are also available on our Business Information page.

Business Hours

Monday – Friday
8:00 AM – 5:00 PM
Saturday
8:00 AM – 5:00 PM
Sunday / Public Holidays
Closed