Frequently Asked Questions
Answers to the questions we get asked most. Can't find what you're looking for? Contact us and we'll help out.
What payment methods do you accept?
We accept card payments and Instant EFT securely via PayFast, as well as manual bank transfer (EFT) if you prefer. Card and Instant EFT payments via PayFast are confirmed automatically within minutes; manual EFT orders ship once we've verified your payment.
How much does shipping cost, and how long does delivery take?
Standard shipping is R 150 per order, and free on orders over R 2 000. Standard delivery takes 1-3 business days once your payment has been confirmed. See our Shipping Policy for full details.
Do you deliver across all of South Africa?
Yes, we ship nationwide via our courier partners, including major metros and outlying towns.
Are your products new, refurbished, or used?
Each product page clearly states its condition — Brand New, Refurbished, or Pre-Owned. Refurbished and pre-owned items are tested and quality-checked before dispatch, and any cosmetic grading is noted in the product description.
What is your returns and refunds policy?
Most items can be returned within 30 days of delivery for a refund or exchange, provided they're unused and in resellable condition. Faulty or damaged items reported within 7 days are replaced, repaired or refunded at no extra cost to you. See our Returns & Refunds Policy for full details.
How do I track my order?
Once your order ships, we'll email you with courier details so you can track its progress. If you have questions about your delivery status in the meantime, just get in touch.
Will I get an invoice for my order?
Yes — once your order is placed, you'll receive an order confirmation and a PDF invoice by email, and another email once your order ships.
Is my personal information safe?
We never see or store your card details — card and Instant EFT payments are processed securely by PayFast, a PCI-compliant payment provider. If you choose manual EFT instead, you pay directly into our bank account using the details provided at checkout. See our Privacy Policy for full details on how we handle your information.
Can I cancel or change my order?
You can request to cancel or change an order before payment has been made by contacting us. Once payment is confirmed and the order is being processed or has shipped, changes are handled as a return in line with our Returns Policy.
What are your business hours?
Monday – Friday: 8:00 AM – 5:00 PM. Saturday: 8:00 AM – 5:00 PM. Sunday / Public Holidays: Closed.
How can I get in touch?
Email us at sales@novamarts.co.za, call 061 455 5332, or use our Contact page — we'll get back to you as soon as possible during business hours.