Privacy Policy

NovaMarts ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and make purchases.

Information we collect

• Contact information: name, email address and phone number, provided when you place an order or contact us.
• Shipping information: delivery address, city, province, postal code and country.
• Order information: items purchased, order value and order history.
• Usage data: pages visited, browser type and general analytics data collected automatically to help us improve our website.

We do not collect or store your banking or card details — all payments are made directly via bank transfer (EFT) using the bank account details provided on our checkout page and invoice.

How we use your information

• To process and fulfil your orders, including sending order confirmations and invoices.
• To communicate with you about your order, shipping updates, or customer support queries.
• To improve our website, products and services.
• To comply with legal obligations and prevent fraud.

How we share your information

We do not sell your personal information. We may share your information with:

• Courier and delivery partners, to fulfil and deliver your order.
• Email service providers, to send order confirmations and invoices.
• Service providers who help us operate our website (e.g. hosting providers).
• Law enforcement or regulators, where required by law.

Cookies

We use essential cookies and local storage to remember items in your shopping cart and to improve your browsing experience. We may also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

Data retention

We retain your order information for as long as necessary to fulfil the purposes outlined in this policy, including for accounting, tax and legal compliance purposes.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at sales@novamarts.co.za. We will respond to your request within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have any questions about this Privacy Policy, please contact us at sales@novamarts.co.za.